General Information

Posestvo Pule is an estate dedicated to unique countryside retreats and equestrian experiences. In order to maintain the tranquillity, exclusivity, and high standards of service, we kindly ask all guests to review the following Terms and Conditions before confirming their stay.

By confirming their reservation, guests acknowledge that they have been informed of the conditions and limitations related to horseback riding, as outlined on the estate’s official website.

Booking and Payment

• A minimum stay of 2 nights is required for all reservations.
• To confirm your reservation, we require valid credit card details (card number, expiration date, and 3-digit CVV) for guarantee purposes and/or prepayment in the amount of 50% of the total reservation.
• We accept Visa, MasterCard, and Maestro as valid guarantee cards.
• Payment can also be made via bank transfer, using the link provided upon confirmation or a pro forma invoice. Please contact reception for details.
• Your booking is confirmed upon receipt of prepayment or card guarantee.
• Tourist tax (€2.50 per person, per night) is not included and will be charged at check-in.

Cancellation Policy

• Free cancellation is possible:
  • Up to 7 days prior to arrival (by 23:59 CEST) for reservations of 2 nights or 1 room only.
  • Up to 14 days prior to arrival (by 23:59 CEST) for longer stays or bookings of 2 rooms or more.
• Late cancellations or no-shows will be charged 100% of the reservation total.
• Only written cancellations are accepted.
• Prepaid bookings are non-refundable under any circumstances.
• Confirmation of reservation implies acceptance of the cancellation policy and authorization to charge the card accordingly.

Check-in / Check-out

• Check-in: from 14:00 to 22:00 on the day of arrival.
• Check-out: by 11:00 on the day of departure.
• Late check-out is available upon prior arrangement and with a surcharge.

Estate Access and Arrival

• Posestvo Pule is open exclusively to guests with a valid reservation.
• Upon arrival, please ring the bell or call in advance and provide your name. Our staff will greet you, assist with parking, and handle your check-in.
• Valet parking and an EV charging station are available free of charge.

Room Occupancy & Extra Beds

• Rooms accommodate a maximum of two guests unless otherwise noted in the booking.
• Extra beds are available upon request and must be confirmed prior to arrival.
• Additional services are charged separately and payable at check-out.

Children

• Children up to 7 years old are warmly welcome. However, the estate is primarily designed for adults seeking tranquillity and equestrian experiences.
• Family-friendly activities are occasionally available, but we do not offer children's entertainment or play areas.
• The estate is recommended for calm, nature-loving children who enjoy horses under adult supervision.

Extra Bed Charges

• Suites do not accommodate extra beds.
• Suites with two bedrooms can host multiple guests; please select the appropriate room when booking.
• Children up to 7 years must be included in the booking. No special discounts apply.

Meals

• Breakfast: 08:00 – 09:00
• Dinner menu: 19:00
• Daily lunch snack provided – time confirmed on arrival.
• Prices include breakfast, afternoon tea with snacks, and dinner with daily menu unless otherwise stated.

Pets

• Pets are welcome.
• A non-refundable cleaning fee of €30 per room, per night, per pet applies.
• Please inform us in advance if you plan to bring a pet.

Smoking Policy

• Smoking is strictly prohibited indoors, including in rooms.
• A cleaning fee applies for violations of the smoking policy.

Facilities & Services

• Free Wi-Fi and TV with international channels.
• Access to wellness area from 17:00 to 22:00.
• Free on-site parking.
• Suites feature living areas, sun terraces with loungers and seating, fireplaces, bathrobes, luxury toiletries (Atelier Rebul), mini bar, kettle, and coffee machine.

Special Offers & Packages

• Subject to availability and cannot be combined with other promotions.
• All packages include VAT and are valid for specific dates only.
• Posestvo Pule reserves the right to modify packages or exclude them during peak periods.
• Activities and excursions in packages are arranged daily and depend on availability. Daily schedules are published on the official website.

Liability and Damages

• Guests are responsible for any damage to the estate, furnishings, or equipment during their stay.
• The estate is not responsible for loss, theft, or damage to personal items.
• Valuables should be stored in the in-room safe or at reception.
• By booking, guests confirm they have reviewed all conditions and limitations related to equestrian activities, as outlined on the official website.